Thank you for choosing XIE HONG NETWORK TECHNOLOGY CO., LIMITED for your shopping needs. We are dedicated to ensuring that your order is delivered in a timely and efficient manner. Below, you’ll find all the details about our shipping process, including available carriers and shipping times.
1. Shipping Methods
We offer a variety of reliable shipping carriers to ensure your order reaches you safely and on time. The following carriers are available:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- And other trusted shipping partners
2. Shipping Locations
We currently offer shipping to most countries worldwide, including the United States, Canada, Europe, Asia, and many others. If your country is not listed during checkout, please contact us at [email protected], and we will do our best to accommodate your order.
3. Processing Time
- All orders will be processed within 1–2 business days from the time your payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- Please note that during peak shopping seasons or special promotions, processing times may be slightly longer. We appreciate your understanding and patience.
4. Shipping Time
The estimated shipping time depends on the shipping method and the destination country. Below are general estimates:
- Domestic Shipping (Hong Kong): 1–3 business days
- Standard International Shipping: 7–14 business days
- Expedited Shipping: 3–7 business days
- Express Shipping (DHL/FedEx/UPS): 2–5 business days
Please note: Delivery times may vary based on your location, customs procedures, and other factors outside of our control. We always aim to ship orders as quickly as possible.
5. Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will see the exact shipping charge before you complete your purchase. We offer free shipping on orders over a specified amount (please refer to the promotions section on our website for current offers).
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the corresponding carrier’s website (USPS, FedEx, UPS, DHL, etc.).
If you encounter any issues with tracking, or if your tracking number isn’t showing the correct information, please contact us at [email protected] and we will assist you promptly.
7. Customs, Duties, and Taxes
International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost at checkout. Please check with your local customs office for more information on potential fees before placing your order.
8. Address Accuracy
Please ensure that all shipping information, including the delivery address, is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses. If you notice an error in your shipping details, please contact us immediately at [email protected].
9. Order Issues
If your order is delayed or lost in transit, please contact our customer service team at [email protected]. We will work with the carrier to locate your package and resolve any issues. However, please note that we are not responsible for delays caused by the shipping carrier, customs processing, or force majeure events.
10. Lost or Damaged Shipments
While we take extra precautions to ensure your items are securely packaged, we recommend that you inspect your package immediately upon receipt. If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery, and we will assist you with a replacement or refund, depending on the circumstances.
For any issues related to lost or damaged goods, please contact [email protected] with your order number and a description of the issue.
11. Returns and Exchanges
If you’re not satisfied with your purchase, please refer to our Returns Policy for detailed instructions on how to return or exchange an item. Please note that shipping fees are non-refundable, and customers are responsible for the return shipping costs.